FAQs

Buying Products with SPS

How do I place an order?+

There are 3 ways to place an order with us:

  • Contact a Sales Representative –Call or email an SPS team member to place your order.
  • Shop Online – Browse, fill a cart, and checkout online. You can pay using a credit card, PayPal, or Purchase Order number if you are an approved customer.
  • Stockhawk –Easily create, edit, and submit same-day orders with SPS’s inventory savings program.
How soon will my order ship?+
All FedEx Ground orders placed by 3:30pm EST are processed and shipped the same day. The cut-off time for FedEx Express orders is 4:00pm EST. All orders after 4:00PM Eastern Standard Time will be shipped next day unless noted. SPS is not responsible for delays in shipping due to orders arriving after 4:00PM Eastern Standard Time.
What are your shipping methods?+
All orders are shipped FedEx ground unless expedited shipment is requested. FedEx Ground shipments are 2-5 day delivery.
What are the shipping and handling costs?+

Shipping and handling costs are based on the items purchased and range from $7.00 to $10.00 for standard ground shipping with in the United States. Overnight shipping charges are dependent on your location and size/weight of the items.

For items shipping outside the United States, costs will vary depending on your location. If you are outside the United States & would like a shipping quote, you can contact us directly

Do you ship outside of the United States?+
Yes, we ship our products worldwide. Shipping charges are calculated at checkout or you can contact us for a shipping quote.
What are your payment methods?+
We accept Visa, MasterCard, American Express & Discover either online or over the phone. PayPal is accepted as well. Purchase orders are also accepted from approved customers only. If you would like to set up an account to be invoiced, please call us today.
Is there a minimum order amount?+
There are no minimum order requirements. The quantities listed next to each item are what we currently have available for purchase as our website is real-time.
Can I save my shipping and billing information?+
Yes. You can register by clicking the "Create an account" link located at the top of the home page.
How do I request a quote?+

You can send item lists of surgical disposables and capital equipment to info@surgicalproductsolutions.com.

Download our optional Item-List-Template to list your product or contact us for an on-site inventory.

Information needed for disposables:

  • Manufacturers Reference Number
  • Expiration Date
  • Quantity

Information needed for capital equipment:

  • Manufacturer
  • Model Number
  • Condition

General Questions

Where does your supply come from?+
At SPS, we typically purchase this product from hospitals and large health systems that undergo conversions, trials, physician departures and contract changes where they find a remaining balance of unused, in-date surplus product. We purchase products from licensed facilities within the United States with legitimate title ownership of the merchandise who can confirm that safety, storage, and distribution procedures are being properly enforced.
Do you sell expired or reprocessed/re-sterilized items?+
No, SPS does not sell items that are expired, however SPS does work with reprocessed or re-sterilized items. Reprocessed items are indicated with "-RP" added to the end of the product reference number. Re-sterilized items are indicated with "-R". We mostly work with in-date and unused surgical disposables that are in the original manufactures packaging. Our expiration dates range from 6 months to 3+ years. For some reason a product has less than 6 months in expiration, you will be notified immediately by an SPS representative.
Do you offer any guarantee on your products?+
Customers are allowed to return items upon request, including ordering errors. Any customer not satisfied with any device upon receipt will have that device replaced at no charge if within 15 days of order placement. Furthermore, if that specific product is not available, SPS will give the customer equal dollar credit towards any other device(s) in inventory. Should any products sold reach its expiration date prior to receipt of that product, SPS will replace the product at no charge and if that specific product is not available, equal dollar credit towards any other device(s) in inventory will be issued.
Do I need to have a medical license to purchase from your website+
Yes, you should be a licensed medical professional to purchase any of our items.
How do I retrieve my login information?+
If you forgot your password, you can click the "forgot your password" link in the Log-in section to have it emailed to you. If you do not remember your user name or did not register an email, give us a call and we will be happy to look it up for you.
What is Surgical Product Solutions?+
Surgical Product Solutions is a worldwide third party distributor for surgical disposables and capital equipment.
How do I view your inventory to find products to purchase?+
You can download our product catalog which is broken down by manufacturer, outfit with all necessary product information. You can also access the online store , or speak with your Account Manager to search our inventory.
Why are there additional letters on the manufacturer’s reference #+

We utilize the manufacturer reference numbers to align our inventory. However, on some items there are additional letters. Here is what they mean.

  • -E Although we are an “each” company, if product checks in as a full box we keep it that way. The -E represents the “each” version, of product we also sell in a full box or case.
  • -R Represents a product has been resterilized.
  • -RP Indicates a product has been reprocessed.
  • -EQUIP Product for sale from Equipment division.
What if my order is damaged/incorrect? Do you have a return policy?+

Terms of Sale: In the event there is an issue with your order, contact your sales representative for a Return Merchandise Authorization, otherwise known as an "RMA". Returns will not be accepted without Approval. Returns: In the event of a facility ordering error, items must be returned in the condition they were shipped for a credit less a 10% restocking fee within 14 days of delivery. Return shipping is the responsibility of Buyer. Recalls: Item(s) purchased that are subject to an FDA or Manufacturer recall, whether voluntary or involuntary, will be replaced with a non-recalled item at no charge. If supply is unavailable, SPS will issue in the form of credit upon return of item(s). Return shipping is the responsibility of the Seller. Defective/Damaged: In the event an item is Defective upon opening/use, Buyer will contact Sales Representative. ------ In the event an item is damaged upon arrival, Seller will replace the item at their expense. If supply is unavailable, Seller will issue a full credit. Credit is Valid for 1 year upon issue. 

Selling Products with SPS

What products do you purchase?+

SPS Purchases unused, in-date surgical disposables as well as capital equipment.

Surgical Disposables focus includes but not limited to:

  • General Surgery
  • Ob/Gyn
  • Orthopedic
  • Wound Care

See our Vendor List for our targeted products.

Do you purchase expired or reprocessed items?+

We are unable to purchase expired disposables. However, we do purchase reprocessed items.

Feel free to submit your list of items  here for a quote.

What percent return do you offer for surplus?+

Fair market value is based upon a number of factors seen in the pie chart below.